Open to opportunities

Juanse Cornejo

@sebascor2908

Data-driven RCM team leader combining KPI optimization, operational planning, and people coaching to improve customer outcomes.

Colombia

Message

What I'm looking for

I’m looking to lead data-driven operations where I can optimize KPIs, strengthen coaching and performance management, and improve customer outcomes through smarter planning, real-time visibility, and continuous process improvement.

I’m a Biomedical Engineer turned BPO Team Leader, driven by analytical thinking and people-centered leadership. I use data-driven decision-making to enhance team performance, accuracy, and customer satisfaction.

Since Oct 2024, I’ve led and supervised an RCM operations team at Health Prime—coordinating workflows, monitoring KPIs, and ensuring accuracy and compliance. I conduct coaching and performance reviews to improve productivity and team execution.

Before that, I led a high-performing BPO team at TaskUs (Aug 2023–Oct 2024), designing coaching and training strategies to boost engagement and retention. I kept KPI alignment with client expectations while working in a fast-paced environment.

Earlier roles strengthened my operational and reporting mindset: as a Real Time Analyst at Accedo Technologies, I monitored real-time operational data, built dashboards, and collaborated with WFM teams to improve efficiency. In customer support and sales roles, I focused on CSAT/FCR performance and consultative communication.

Experience

Work history, roles, and key accomplishments

Current

RCM Team Lead

Current

Health Prime

Oct 2024 - Present (1 year 7 months)

Led and supervised Revenue Cycle Management (RCM) operations by coordinating workflows, monitoring KPIs, and ensuring accuracy and compliance. Conducted coaching and performance reviews to improve team productivity.

Revenue Cycle Management (RCM)KPIs Compliance Performance Reviews Coaching

Team Leader

TaskUs

Aug 2023 - Oct 2024 (1 year 2 months)

Supervised a high-performing BPO team and implemented coaching and training strategies to boost engagement and retention while maintaining KPI alignment with client expectations. Focused on performance management and operational effectiveness in a fast-paced environment.

Team Leadership Coaching And Training KPI Optimization Performance Management Employee Engagement Retention Conflict Resolution

Customer Service Agent

TaskUs

Mar 2023 - Aug 2023 (5 months)

Provided customer support through multiple channels, delivering timely and accurate solutions. Improved CSAT and FCR outcomes through effective communication and proactive issue resolution.

Customer Support CSAT Management FCR Proactive Resolution Communication Skills Customer Experience Leadership Zendesk

Real Time Analyst

Accedo Technologies

Dec 2022 - Mar 2023 (3 months)

Monitored real-time operational data to optimize workforce distribution and support service performance. Built dashboards for visibility into performance trends and collaborated with WFM teams to improve efficiency.

Monitoring Dashboards Data Analysis Operational Efficiency Google Sheets

Sales Agent

Accedo Technologies

Jun 2022 - Dec 2022 (6 months)

Managed inbound and outbound sales campaigns, achieving consistent performance targets through consultative communication and customer engagement. Ensured effective follow-through with customers to support sales outcomes.

Inbound Sales Consultative Selling Customer Engagement Campaigns Communication Lead Management

Education

Degrees, certifications, and relevant coursework

Universidad Autónoma de Occidente

Bachelor’s Degree in Biomedical Engineering, Biomedical Engineering

2017 - 2022

Bachelor’s degree in Biomedical Engineering with coursework in electronics, physics, chemistry, and mathematics applied to biomedical equipment design and management. Focused on integrating technology and healthcare, including biomedical device design, healthcare technology management, and process optimization.