Open to opportunities

David Hernandez

@davidhernandez2

Senior Team Lead with 9+ years of leadership experience, guiding teams to achieve company objectives through coaching and continuous improvement.

Colombia

Message

What I'm looking for

I’m looking for a leadership role where I can guide and coach teams, improve morale and productivity, and use constructive feedback to remove blockers, strengthen execution, and support measurable growth aligned with company objectives.

I’m a dynamic leader with over 9 years of leadership experience, expertise in guiding teams to achieve company objectives. I’m known for the ability to identify opportunities for improvement and provide constructive feedback that enhances performance and collaboration, while keeping teams motivated and focused on execution.

In my recent role as a Senior Team Lead, I improved team morale through positive reinforcement and team-building activities, mentored and coached junior team members, and removed impediments to team progress for a smoother workflow. Across roles including Account Manager and Operations Manager, I monitored sales and customer feedback, researched new business opportunities, planned to drive effective company growth rates, and led partner sessions and coaching activities to strengthen how teams apply coaching models.

Experience

Work history, roles, and key accomplishments

Current

Senior Team Lead

Current

The Functionary

Nov 2023 - Present (2 years 6 months)

Led team performance by providing positive reinforcement and team-building activities to improve morale and productivity. Identified impediments to team progress and mentored junior team members to maintain a smoother delivery workflow.

Team Leadership Coaching Mentoring Impediment Removal Team Building Productivity Improvement Microsoft Office Collaboration

Account Manager

Hubtek

Jul 2021 - Jul 2023 (2 years)

Managed customer feedback and monitored sales performance to support ongoing account success. Researched new market business opportunities to help drive growth and alignment with customer needs.

Account Management Customer Feedback Analysis Market Research Opportunity Identification Team Collaboration Reporting

Operations Manager

Accedo Technologies

May 2019 - Jun 2021 (2 years 1 month)

Coordinated with team members to support operational success and effective company growth. Applied structured planning and a positive, can-do leadership approach to help achieve business objectives.

Operations Management Planning Leadership Team Coordination Growth Support Communication

Coaching Manager

Accedo Technologies

Apr 2018 - Apr 2019 (1 year)

Led partner sessions with team leaders and operations managers to provide feedback on their application of the coaching model. Managed offline activities to monitor campaign shrinkage, efficiencies, and login hours.

Coaching Coaching Model Implementation Team Leadership

Customer Service Team Leader

Accedo Technologies

Jun 2016 - Apr 2018 (1 year 10 months)

Guided customer service teams by providing support to ensure achievement of company requirements. Identified opportunities for improvement through actionable feedback to drive service excellence.

Customer Service Leadership Guidance & Support Problem Solving Performance Improvement Feedback Risk Taking Leadership Team Collaboration Service Excellence