I’ve spent more than 15 years building online communities and helping people get more out of digital products. I started in online gaming at ChessCube, where I managed moderators and support staff. At RebelOS, I built Discord communities, welcomed new members, and created training resources.
At Rumi.ai and Waitroom, I led remote support and QA teams, onboarded and trained business customers, and maintained the help centre. I used Mixpanel and Braze to understand where users got stuck and improve how we helped them get started and keep using the product.
I currently work as a Product Owner and Community Manager at Trixta.ai, where I onboard and train business partners, host livestreams, and lead product testing. I enjoy using AI tools to prototype ideas and test how a product behaves from a user’s perspective.
I’m based in Cape Town, South Africa, and looking for a fully remote role in community management, customer support leadership, or customer success. I’m especially interested in gaming, SaaS, and AI products where I can help customers get up to speed and bring their feedback back to the product team.
