Sisanda Sigwili

As a Community Manager, I built and nurtured an engaged digital community, increasing retention and user participation. I designed community programs and created educational content to support customer engagement while managing paid social campaigns to enhance brand awareness.

In my role as Community Manager, I grew the brand's online presence, achieving a 20% increase in engagement. I developed community-driven content and monitored discussions to provide real-time support and gather user insights for improved customer experience.

As a Support Communications Consultant, I created educational email campaigns and maintained an online knowledge base. I analyzed user feedback and collaborated with product teams to enhance features, improving onboarding and retention through automated email sequences.

In my role as Sales Administrator, I managed customer relationships and ensured efficient client onboarding. I supported internal teams with data-driven insights and processed customer contracts to ensure seamless retention of key accounts.

In my role as Customer Service Executive, I assisted customers with booking holiday packages and provided real-time support to retail agents. I managed payment processing and email correspondence to resolve inquiries efficiently.

As a TV & Radio Producer, I managed the production of campaigns, ensuring brand alignment and message consistency. I collaborated with creative teams and provided budget oversight for cost-efficient campaign execution.

Studied Radio Broadcasting, focusing on production techniques, on-air presentation, and media communication skills.

Completed IT Essentials program, gaining foundational knowledge in computer hardware, software, and networking principles.