Sean Baldwin

Produced presentations and materials targeting potential buyers. Conducted comprehensive proofreading and editing of client-bound content.

Developed and maintained repair manuals for automotive body shops using manufacturer content, with quality assurance checks on completed material. Supported team members by aiding in content extraction during extract periods and participated in special projects as needed.

Responded to inquiries from insurance adjusters in the auto/physical damage department via phone and email. Created and distributed a monthly departmental newsletter and supported quality management initiatives and additional projects as required.

Handled billing inquiries and invoicing for the crating division. Helped route trucks and schedule jobs and assisted technicians in the field regarding job sites.

Reviewed medical reports from reviewing physicians for workers compensation claims for errors and formatting issues, ensuring reports were completed on time. Coordinated with case managers to resolve issues, edited and reorganized report templates, and assigned cases to appropriate physicians or specialists for review.

Reviewed investigator reports for continuity errors, missing information, and grammar/punctuation issues and formatted each report. Edited video and photos, reorganized report templates, supported case managers with report clarifications or rework, and performed hospital canvassing by calling medical facilities to verify appointment attendance.

Presented company products to medium/large businesses across the country, closed sales, and developed leads to expand the customer base. Developed customer solutions using needs analysis and ROI strategies and collaborated on customizations and cost updates.

Provided customer service for car rentals, ensuring reservations were handled properly for both leisure and insurance rentals. Maintained vehicles cleaned and ready for customers.

Handled billing inquiries and invoicing and maintained databases for van maintenance and driver’s logs. Assisted the Office Manager with various projects and dispatching.

Provided student loan consolidation services to individuals in debt and handled confidential information. Coordinated with customer service to ensure clients were assisted properly.

Evaluated candidates for various client needs and conducted pre-screen interviews by phone. Worked with hiring managers to calibrate position expectations to match candidates with territories.

Taught English, Language Arts, and Reading, working with students to improve their skills and understanding of the English language. Developed and implemented lesson plans to support student development and worked toward school-district goals.

Managed day-to-day operations with sole responsibility, including supervising office personnel. Supported customer service for conflict resolution, provided round-the-clock support for field technicians, processed company payroll, and assisted the owner with business reports and projections.

Served as a student leader and primary resource person on a floor/building, engaging students to develop time management and study skills. Participated in student leadership duties and supported other students in the residence hall environment.

Earned a Master of Arts in English from Tarleton State University, completed in May 2023.

Earned a Bachelor of Arts in English from Tarleton State University starting in August 2011.