Scott Townsend

Performed detailed audits by interpreting technical documents, applying business math, and following written, oral, and diagram-based procedures to ensure compliance and accuracy. Utilized Microsoft Excel, Access, and Word at an intermediate level to create reports, analyze data, and manage audit records efficiently.

Led financial forecasting efforts and cost-benefit analyses for AI tutor implementation using Python (Pandas, NumPy), comparing multiple AI model configurations to identify the most cost-effective deployment strategy. Presented findings and insights using Power BI dashboards and visual reports, improving stakeholder understanding and guiding budget and educational technology decisions.

Spearheaded the collection and processing of large-scale nonprofit data from the IRS tax-exempt organization database using Python (Pandas), delivering clean, analysis-ready datasets for internal use. Analyzed marketing and outreach performance trends, delivering actionable insights through Python dashboards and Excel summaries that shaped data-driven engagement and fundraising strategies.

Maintained and performed preventative maintenance on a wide variety of slot machines to ensure optimal performance and continuous uptime on the casino floor. Logged service records, repair activity, and machine performance data in internal tracking systems, enabling better team coordination and machine maintenance planning.

Actively promoted lens upgrades and complementary products during chat interactions, helping boost order value and enhance the customer experience. Responded to a high volume of live customer chats daily, delivering accurate, friendly, and professional support while navigating multiple systems simultaneously to resolve complex inquiries efficiently.

Provided high-quality bilingual support via phone and email to French-speaking customers, addressing questions on wellness products, membership benefits, and account discrepancies with clarity and professionalism. Assisted with billing inquiries, refunds, and adjustments by thoroughly reviewing account activity, documenting changes, ensuring resolution in accordance with company policies and proce

Activities and societies: Minor: Statistics

Pursued a Bachelor of Science in Data Science with a minor in Statistics. The curriculum focused on developing strong analytical and quantitative skills essential for data-driven decision-making.