Razmik Abrahamian

I am a Senior Customer Success Manager with over 7 years of experience in cybersecurity, IT support, and MDR services. My career has been defined by my ability to drive customer retention and manage renewals while onboarding enterprise clients effectively. I excel in aligning cybersecurity tools with strategic business objectives, ensuring that clients derive maximum value from their investments.

In my current role at Kroll, I manage a diverse portfolio of enterprise and mid-market clients, achieving a 15% increase in renewal rates by proactively addressing at-risk accounts and identifying expansion opportunities. My expertise in deploying EDR, SIEM, and XDR solutions has enhanced clients' detection and response capabilities, while my collaborative approach with internal teams ensures a seamless customer experience. I am passionate about mentoring junior team members and fostering a culture of knowledge sharing.