Schvonnya Lee
@schvonnyalee
I test claims applications, improve workflows, and support teams through system changes.
United StatesWhat I'm looking for
At Progressive Insurance, I test Digital First AI functionality, evaluate outputs, log defects, and help teammates troubleshoot across claims systems. I also create SOPs and workflow guides that support consistent claims processing and onboarding.
I've improved claim-close workflows, maintained customer service results above goal, and bring insurance operations experience from Progressive and Teleperformance. I'm pursuing a Claims Applications Support Analyst role where I can combine claims knowledge, system testing, and technical peer training.
Experience
Work history, roles, and key accomplishments
Promoted from Claims Generalist Trainee within 12 months. Selected as Subject Matter Expert for Digital First AI Rollout, conducted scenario testing, evaluated AI outputs, logged defects, authored SOPs, and served as a go-to resource for claims systems.
Right of Way Agent
Bowman Consulting
Jun 2024 - Feb 2025 (8 months)
Negotiated property acquisitions and easements with property owners, maintained detailed records in compliance with requirements, and communicated directly with the public to support company expansion.
Issued new P&C policies and serviced auto, renters, and VPP accounts while navigating multiple insurance and CRM systems concurrently. Managed high volume of inbound service requests while maintaining data accuracy.
Mental Health Technician
UHS Hospital
Aug 2019 - Nov 2021 (2 years 3 months)
Facilitated and documented therapeutic groups, community meetings, and educational sessions, maintaining accurate records across shifts.
Patient Care Technician
Aventura Hospital
Nov 2010 - Jan 2015 (4 years 2 months)
Assisted in examination and treatment of patients, documenting and reporting findings to RN staff.
Education
Degrees, certifications, and relevant coursework
Purdue University
Associate of Science, Small Business Management
Earned an Associate of Science in Small Business Management from Purdue University in 2009.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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