Dejanira Watts

Reviewed and resolved documentation discrepancies to support accurate policy and claims decisions, ensured compliance with state and federal guidelines, and managed over 500 property claims annually while mentoring new hires to improve timeliness and quality.

Verified policy information, investigated first notices of loss, negotiated and settled claims within authority limits, and managed over 500 property assessments annually while mentoring new hires to boost productivity.

Investigated and resolved liability claims by interpreting policy language and regulations, negotiated settlements for over 300 claims annually, and produced reports to support risk tracking.

Requested, scanned, and audited medical records in EPIC, validated provider and patient records to reduce billing and scheduling errors by 15%, and created KPI reports while interpreting Medicare/Medicaid reporting requirements.

Configured roles, permissions, and workflows in ServiceNow to improve incident management and access provisioning, authored technical documentation, and applied agile methods to track deliverables.

Bachelor of Science in Health and Community Wellness providing foundational knowledge in health promotion, community wellness, and public health principles.