Fowjiya Afrin

I am a detail-oriented Virtual Assistant and Customer Support Specialist with hands-on experience managing email-based customer support, order inquiries, refunds, returns, and administrative inbox organization in remote environments.

I maintain accurate records, update customer data in internal systems, and coordinate with internal teams to resolve issues efficiently, consistently prioritizing clear written communication and timely follow-up.

I am committed to delivering professional, organized support with strong time management, attention to detail, and the ability to manage multiple tasks independently to improve customer satisfaction.