Sayani Roy

I’m a Business Operations & Customer Success professional with 4+ years of experience delivering retention, revenue growth, and operational efficiency in high-growth and startup environments. I’ve improved client retention by 80%, scaled communities to 600+ members, and achieved a 40% efficiency gain by designing SOPs, structured workflows, and data-driven process improvements. In my most recent role, I owned end-to-end D2C operations—order management, logistics coordination, and CX—while managing 300+ weekly customer queries across WhatsApp, Instagram, and email.

I thrive where stakeholder management, CRM-driven execution, and communication discipline directly impact measurable outcomes. From lifecycle management and renewal strategies that drove 80% client retention to multi-channel workflow optimization that reduced response time by 4 hours, I combine program operations, automation, and analytics to improve reporting accuracy, team efficiency, and campaign delivery.