At Manipal Business Solutions, I worked on AI-powered products, translating business requirements into workflows, features, and functional specifications. I also supported BRD creation, UAT, product testing, and production enhancements.
For the AI-Powered KYC Appointments Dashboard, I designed voicebot workflows for KYC and BC onboarding, covering qualification, FAQs, documents, and escalation. I worked with Ringg AI and Lehar call-routing workflows, APIs, scheduling, and call-status tracking.

