Open to opportunities

Saudah Ederies

@saudahederies

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Experienced customer service professional with a focus on data entry.

South Africa

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What I'm looking for

I seek a role in a dynamic team that values results and collaboration.

With over 15 years of diverse customer service experience across retail, banking, and contact centers, I have honed my ability to build and maintain strong relationships with clients. My journey has equipped me with a strategic mindset and an analytical approach, enabling me to drive customer satisfaction and revenue growth effectively.

In my recent role as a Data Entry Specialist at ComXSA, I excelled in data collection, mining, and cleaning, demonstrating my attention to detail and ability to meet strict deadlines. My previous experience at Capita involved managing a team while providing exceptional service to small and medium businesses, showcasing my leadership skills and commitment to excellence.

I am passionate about continuous learning and thrive in dynamic environments where I can contribute to organizational goals. My strong work ethic, integrity, and collaborative spirit make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Data Entry Specialist

Current

ComXSA / Dimarcon

Sep 2022 - Apr 2024 (1 year 7 months)

Responsible for data collection, mining, entry, and cleaning while adhering to strict deadlines. Demonstrated detail-oriented work and collaboration across departments in a fully remote setting.

Data Entry Data Mining Data Cleaning Detail Oriented Time Management Remote Collaboration

Small to Medium Business Retail Helpdesk

Capita (O2 Campaign)

Nov 2014 - Dec 2022 (8 years 1 month)

Assisted O2 retail stores with customer service, account maintenance, and resolving product-related queries. Managed a team to ensure excellent service and met call response targets.

Customer Service Team Management Account Management Payment Processing Communication Skills

Customer Service Advisor

The Phone House (Stream Global Services)

Aug 2006 - Oct 2011 (5 years 2 months)

Handled general product queries and customer complaints while managing a team of advisors. Provided qualitative reports and ensured adherence to call evaluation standards.

Customer Service Team Leadership Complaint Handling Reporting Communication Skills