Open to opportunities

Ernest maphee Maile

@ernestmapheemaile

Message

Highly talented consultant with extensive experience in customer care.

South Africa

Message

What I'm looking for

I seek a role that offers growth opportunities and values positive teamwork.

I am a dedicated professional with years of experience in customer care and data management. My journey began with a strong educational foundation, including a Certificate in Ancillary Health Care and various certifications in digital marketing from Google Digital Garage. I have honed my skills in data capture, reporting, and customer support, particularly in my current role at Cell C Pty Ltd, where I serve as a Consultant in the Operational/ Core Function department.

Throughout my career, I have demonstrated a commitment to excellence and a keen attention to detail. My technical proficiency encompasses a wide range of software and tools, enabling me to effectively manage escalations and support desk functions. I pride myself on my problem-solving abilities, particularly in fraud detection and prevention, and I possess strong interpersonal skills that allow me to collaborate effectively with diverse stakeholders. My experience in data capture with the Gauteng Department of Health and the South African Medical Research Council has further solidified my analytical capabilities and my ability to work with large datasets.

Experience

Work history, roles, and key accomplishments

Current

Consultant-Operational

Current

Cell C Pty Ltd

Oct 2015 - Present (9 years 8 months)

As a Consultant in the Escalations Support Desk, I provide technical support for sim swopping, data validation, and fraud recording. My role involves problem-solving, attention to detail, and effective communication with clients and stakeholders. I analyze data to identify potential fraud and ensure adherence to procedures.

Customer Care Data Analysis Fraud Detection Technical Support Communication Problem Solving Attention To Detail Team Collaboration Data Validation Reporting

Data Capture

South African Medical Research Council

Nov 2011 - Dec 2011 (1 month)

As a Data Capture, I reviewed police records at morgues, ensuring ethical data collection and adherence to procedures. My responsibilities included compiling detailed information about deceased individuals from various reports.

Data Collection Review Reporting Compliance Data Management Communication

Data Capture

Gauteng Department of Health

Apr 2010 - Apr 2011 (1 year)

In my role as a Data Capture, I managed patient information, compiled statistics, and conducted data quality assessments. I utilized various database platforms to ensure accurate data entry and reporting.