At Firstsource, I manage workforce outcomes and capacity strategy across multiple lines of business. I achieved a 4–5% reduction in onshore shrinkage across four LOBs and sustained productivity above 99% through weekly variance analysis and corrective planning.
I also led a Power BI dashboard transformation that brought shrinkage, attrition, productivity, and leave data into one place, reducing WFM data collation time by 60%. I deliver workforce reviews and MIS inputs to managers, directors, and VPs.
Earlier, at Piaggio Vehicles Pvt. Ltd., I worked on KPI definition, process mapping, and SOP documentation for Recruitment, Onboarding, and Exit processes. My PGDM specialization in Business Analytics and Human Resources, along with my NLP Practitioner and Life Coach certification, informs how I approach workforce and people challenges.
