Pooja Shrivastava
@poojashrivastava1
I optimize workforce planning, staffing, recruitment, and HR operations across large, multi-geography teams.
IndiaWhat I'm looking for
At SBI Card and Payment Services, I spearhead project staffing allocation across 10+ concurrent BFSI projects, maintaining 95%+ SLA compliance. I lead PMO governance, workforce planning cycles, vendor management, and executive MIS reporting.
Previously at IBM India, I managed workforce planning, capacity forecasting, and scheduling for 500–1000+ resources across multi-geography delivery teams. My dashboards in IBM Cognos Analytics, Power BI, and Tableau informed operational strategy, while targeted actions improved schedule adherence by approximately 12%.
I also led Workday Core HCM UAT across the Hire-to-Retire lifecycle, executing 100+ test scenarios with 99% test execution accuracy and no critical production escapes. I was recognized with an IBM Blue Points Award and won the IBM Generative AI Ideathon for a workforce scheduling automation concept.
My earlier work spans full-cycle US staffing recruitment, talent acquisition MIS, HR operations, employee lifecycle management, payroll inputs, attendance, and compliance. I bring 11+ years across BFSI, IT services, staffing, and BPO environments.
Experience
Work history, roles, and key accomplishments
Assistant Manager – Workforce Effectiveness & Vendor Management MIS
SBI Card and Payment Services Ltd
Apr 2026 - Present (5 months)
Spearheaded PSA management across 10+ BFSI projects, maintaining 95%+ SLA compliance. Led PMO governance, published MIS reports, and managed vendor relationships.
Managed workforce planning, capacity forecasting, and scheduling for 500-1000+ resources. Built analytics dashboards and led Workday HCM UAT testing.
Senior Associate (TAG)
Value Momentum Pvt. Ltd
Dec 2020 - Sep 2021 (9 months)
Worked as a Senior Associate in Talent Acquisition Group, handling recruitment and staffing processes.
Senior Talent Acquisition Specialist
BCforward India Pvt. Ltd
Jul 2019 - Dec 2020 (1 year 5 months)
Managed full-cycle recruitment for US-based clients, reducing time-to-fill by 20%. Designed competency frameworks and maintained recruitment dashboards.
HR Operations Executive
Horizontal Integration India Pvt. Ltd
Aug 2018 - Jan 2019 (5 months)
Managed HR operations including onboarding, employee lifecycle administration, and statutory compliance for 200+ employees.
Senior HR Executive
Magna Infotech (Quess Corp Ltd.)
Oct 2017 - Aug 2018 (10 months)
Managed HR operations for contract workforce, including attendance, payroll inputs, and employee lifecycle transactions. Prepared client-facing MIS reports.
Human Resource Associate
First Source Solution Limited
Nov 2014 - Sep 2017 (2 years 10 months)
Executed HR administrative functions including joining formalities, confirmation letters, PMS coordination, and exit management for BPO operations.
Education
Degrees, certifications, and relevant coursework
Barkatullah University
Master of Business Administration, Human Resource Management
MBA in Human Resource Management from Barkatullah University, completed in 2017.
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bachelor of Technology, Engineering
B.Tech in Engineering from RGPV University, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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