At Concentrix Daksh Services India Pvt. Ltd., I lead workforce planning for the Ring and Blink programs, supporting 700+ FTEs across two delivery centres. I improved forecast accuracy by 70% and achieved 91.5% schedule efficiency.
I also oversee real-time operations and manage forecasting, capacity planning, hiring forecasts, and schedule optimization. My work includes executive dashboards and workforce analytics using NICE IEX, WorkforceCX, ECP, Power BI, and Advanced Excel.
At Infosys BPM Ltd., I developed automated dashboards that reduced manual reporting time by 38% and managed multi-skill schedules for 300+ employees. At Tech Mahindra Limited, I supported real-time operations and contributed to a 18% improvement in First Call Resolution.
