Open to opportunities

Satkar Singh

@satkarsingh1

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Certified Salesforce Administrator and Developer with proven CRM expertise.

India

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a certified Salesforce Administrator and Developer with over 2 years of experience in delivering effective Salesforce CRM solutions. My expertise lies in configuration, automation, user support, and development, where I have successfully managed data and built flows to enhance user adoption. I have a proven track record in both administrative and technical roles across Service Cloud, Field Service Lightning, and custom Salesforce implementations.

At TechCoopers Software Pvt. Ltd, I designed and maintained custom workflows using Flow Builder, automating record updates and approvals. I have configured profiles, roles, and permission sets to ensure data security while providing training and support for over 50 users. My projects, including the Salesforce Field Service Implementation and WhatsApp Integration with Service Cloud, have significantly improved operational efficiency and customer response management.

Experience

Work history, roles, and key accomplishments

Current

Associate Software Developer

Current

Techcoopers Software Pvt. Ltd

Mar 2023 - Present (2 years 4 months)

Designed and maintained custom workflows using Flow Builder, automating record updates, approvals, and case escalations. Configured profiles, roles, permission sets, and sharing rules to ensure data security and proper access controls. Built and customized reports and dashboards for key service metrics like case resolution time, agent performance, and CSAT.

Salesforce Service Cloud Data Loader Dashboards User Training Apex LWC

Salesforce Administrator

Selectiva System Pvt. Ltd

Oct 2022 - Feb 2023 (4 months)

Set up standard and custom objects, page layouts, and picklist values to match business needs. Implemented automation using Flows, Process Builder, and Approval Processes to streamline operations. Managed data through Data Loader and ensured integrity using validation rules.

Salesforce Configuration Flow Data Loader

Education

Degrees, certifications, and relevant coursework

Lovely Professional University

Master of Arts, Arts

Completed a Master of Arts degree at Lovely Professional University. This advanced program provided a comprehensive understanding of the chosen field, enhancing analytical and critical thinking skills.

Lovely Professional University

Bachelor of Arts, Arts

Obtained a Bachelor of Arts degree from Lovely Professional University. The curriculum focused on foundational knowledge and practical skills within the arts discipline, preparing for further academic or professional pursuits.