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Sashank User

@sashankuser

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Experienced systems administrator with over ten years in IT support.

India

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What I'm looking for

I am looking for a role that values continuous learning and offers opportunities for professional growth in a collaborative environment.

With over ten years of cross-platform experience in systems administration, I have honed my skills in analyzing, designing, installing, maintaining, and repairing software, peripherals, and networks. My superior troubleshooting abilities extend to migration, implementation, network connectivity, security, and database applications. I pride myself on my excellent communication skills and my ability to write technical articles, fiction, and poetry, which reflects my diverse skill set and creativity.

Throughout my career, I have successfully managed various projects, including setting up and managing training institutes and NGOs that provide complimentary training in languages and IT certifications to impoverished students. My experience as an IT Infrastructure Escalation Engineer at SOTA involved resolving escalations related to Windows and Linux servers, Azure, AWS cloud, and databases. I have also contributed to writing technical knowledge base articles and have a strong background in disaster recovery and backup solutions.

Experience

Work history, roles, and key accomplishments

Institute Manager

New Guidance

Mar 2021 - Dec 2024 (3 years 9 months)

Managed and set up the New Guidance institute/consultancy. Provided complimentary training in languages (French, Spanish, English), MCSE, VCP, Azure, Linux, Web Development, and AWS to impoverished students.

Language Training MCSE Azure Linux Web Development AWS Educational Management SEO

NGO Manager

Pahaadi NGO

Mar 2016 - Mar 2018 (2 years)

Managed and set up Pahaadi NGO, offering complimentary training in languages, MCSE, VCP, and MCITP to impoverished students in Garhwal. Focused on community support and educational outreach.

Language Training MCSE MCITP Community Outreach Education

IT Infrastructure Escalation Engineer

SOTA (Britain)

Mar 2013 - Mar 2014 (1 year)

Resolved escalations for Windows and Linux servers, Azure & AWS cloud, and databases like RDS, ADS, Hyper-V, SQL, and Exchange. Completed various client projects including Exchange installation/migration and System Center deployments.

Windows Server Linux Azure AWS SQL Exchange Hyper V Backup Exec Dell PowerEdge

System Operations Lead Specialist

IBM

May 2011 - Nov 2011 (6 months)

Monitored and resolved issues with Active Directory, Networking, Exchange, Backup Exec, and Microsoft Windows clustering in various client environments. Supported VMware vSphere, including VMotion, DRS, and HA Cluster management.

Active Directory Networking Exchange Backup Exec VMware VSphere SCOM DNS WINS Windows Server

Server Engineer

Symantec

Nov 2007 - May 2011 (3 years 6 months)

Provided Tier 4 voice-based support for Backup Exec, BESR, and CPS, and wrote technical articles for issue resolution. Handled escalations for Windows Server products, including Exchange, Hyper-V, and System Center Suite.

Backup Exec Windows Server Exchange Hyper V Active Directory SQL SharePoint)

Education

Degrees, certifications, and relevant coursework

Veritas

Veritas Certified Professional, IT Systems Administration

Achieved Veritas Certified Professional certification in 2009, demonstrating expertise in Veritas products and solutions. This certification enhanced skills in data protection and information management.

Microsoft

Microsoft Certified System Engineer Server, IT Systems Administration

Obtained Microsoft Certified System Engineer (MCSE) certification in 2006, focusing on server administration. This certification covered various aspects of Microsoft Windows Server environments.

Cisco

CCNA/CCNP, Networking

Completed CCNA/CCNP certifications between 2010 and 2012, gaining expertise in networking concepts and technologies. This training covered routing, switching, and network design.

Various Platforms

Training and Work, Cloud Computing and Linux

Engaged in extensive training and work experience with AWS, Azure, and Linux systems starting in 2012. This involved hands-on experience with cloud platforms and open-source operating systems.

Self-Taught/Various

Coding Skills, Software Development

Developed proficiency in various programming languages and web technologies including C++, JavaScript, Python, Bash, Powershell, HTML, CSS, React, SQL, Django, Bootstrap, and Tailwind. This comprehensive skill set supports full-stack development and scripting.