At HCLTech, I introduced order-to-receipt controls that reduced missing assets from 12,000 to about 500 annually. I manage the lifecycle of more than 250,000 end-user devices and peripherals across five regions.
I lead a 22-person team and represent the team on client service reviews covering SLA performance. Structured audit processes brought unaccounted assets at bank location stock audits down to nil or single digits.
I authored a 100+ page SOP to standardise procedures and support audit-ready operations. I also built ServiceNow dashboards and reports, and worked with procurement to cut software licensing costs by 15%.
