Open to opportunities

Sarmen Navasartian

@sarmennavasartian

Message

I resolve complex customer and technical issues across EV service, account management, and support.

United States

Message

What I'm looking for

I'm looking for a customer success, account management, or technical support role where I can own customer relationships, resolve complex issues, improve workflows, and translate technical information into clear guidance.

At VinFast, I managed a portfolio of 400+ customers, owned escalations through resolution, and handled 10–25 daily customer interactions across the vehicle service and ownership experience.

I translate vehicle, software, and technical findings into practical next steps, coordinating with service centers, technicians, mobile teams, parts, towing providers, technical teams, and leadership to keep cases moving. I also supported satisfaction, retention, upsell, and workflow improvement goals while covering Service Manager responsibilities for approximately three months.

My background includes EV diagnostics and repair at Tesla and customer-facing technical support at NRN Technologies, where I troubleshot custom computers, gaming systems, and PC-based arcade systems. I bring strong documentation, de-escalation, case ownership, and customer education to every interaction.

Experience

Work history, roles, and key accomplishments

Lead Service Advisor

VinFast

Jan 2023 - Jun 2025 (2 years 5 months)

Managed a portfolio of 400+ customers and 10-25 daily interactions, owning escalations through resolution and coordinating across service, technical, parts, mobile, towing, and leadership teams. Educated customers on vehicle features and technical findings, and supported retention and upsell goals.

Customer Success Account Management Escalation Management Technical Troubleshooting Cross functional Coordination CRM Customer Retention Upselling Process Improvement

Lead Digital Technician

VinFast

Jan 2022 - Jan 2023 (1 year)

Selected as the sole Lead Digital Technician and promoted into Lead Service Advisor within approximately four months. Diagnosed vehicle and software concerns, performed approved updates and technical assessments, and worked directly with customers and internal teams to resolve issues.

Diagnostics Technical Assessments Issue Resolution

Service Technician

Tesla

Jun 2022 - Dec 2022 (6 months)

Diagnosed EV concerns, completed inspections, repairs, component replacement, and functional and safety checks in a high-volume environment. Partnered with service advisors, technicians, and parts teams to communicate findings and coordinate repair needs.

EV Diagnostics Repair

Technical Support Specialist

NRN Technologies Corp.

Jan 2015 - Mar 2020 (5 years 2 months)

Provided customer-facing technical support for custom computers, gaming systems, and PC-based arcade systems, troubleshooting hardware, software, and firmware issues. Built and tested custom systems, reproduced technical problems, and explained solutions clearly to customers.

Technical Support hardware troubleshooting Technical Troubleshooting Firmware System Building Testing