Sardar Abdul Momin
@sardarabdulmomin
I resolve hardware and software issues through clear, empathetic chat, email, and phone support.
PakistanWhat I'm looking for
At Alta eSolutions, I support customers across the US and Canada by resolving hardware and software issues on refurbished Dell, HP, and Lenovo computers.
I handle inbound calls through Communicator, write professional customer correspondence in Outlook, and log, track, and update cases in ShipStation. I use Windows Event Viewer to investigate issues and continue building my Tier 2 troubleshooting capability.
I work effectively with distributed teams, adapt quickly to new tools and policies, and bring accurate documentation, clear communication, and practical problem-solving to high-volume support queues.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
Alta eSolutions
Served as a frontline point of contact for customers, handling inbound support calls and written correspondence. Diagnosed hardware and software issues on refurbished computers and guided customers through step-by-step resolutions.
Education
Degrees, certifications, and relevant coursework
SARDAR ABDUL MOMIN
Associate Degree, Quantity Surveying
2021 - 2024
Associate Degree in Quantity Surveying, developing strong attention to detail, documentation accuracy, and analytical problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Interested in hiring Sardar?
You can contact Sardar and 90k+ other talented remote workers on Himalayas.
Message SardarGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
