Open to opportunities

Abdelrahman Mahmood

@abdelrahmanmahmood

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Experienced Arabic<>English interpreter with strong cultural awareness.

Egypt

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What I'm looking for

I am looking for a role that values cultural sensitivity and offers opportunities for professional growth.

I am a dedicated Arabic<>English interpreter with extensive experience in providing interpretation services across various sectors, including medical, legal, and emergency services. With over 900 hours of active interpretation, I have honed my skills in managing complex situations while adhering to HIPAA standards and maintaining patient confidentiality. My work has allowed me to assist clients from diverse backgrounds, ensuring they receive the best possible service.

Throughout my career, I have worked with organizations such as 911 Interpreters Inc. and Glocco Inc., where I provided interpretation for mortgage services, court hearings, and immigration interviews. My commitment to cultural awareness and active listening has enabled me to bridge language barriers effectively, helping Limited English Proficient (LEP) individuals connect with their clients. I continuously seek to enhance my skills through training, having completed various courses in healthcare interpretation and HIPAA compliance.

Experience

Work history, roles, and key accomplishments

Arabic<>English Interpreter

Glocco Inc.

Oct 2024 - Jan 2025 (3 months)

Provided interpretations for mortgage services, default payments, escrow deficiency, taxes, insurance, and debt collection. Delivered prompt and efficient service in accordance with HIPAA procedures and policies, and participated in interpreting court hearings and immigration interviews.

Mortgage Interpretation Debt Collection HIPAA)Immigration Interview Interpretation Legal Interpretation Financial Interpretation Customer Service Confidentiality

Arabic<>English Interpreter

911Interpreters Inc.

Mar 2022 - Jun 2023 (1 year 3 months)

Provided interpretation for various Arabic dialects and specialized in medical, legal, 9-1-1 emergency, financial, insurance, customer service, and social services calls. Maintained composure and adherence to protocol, code of ethics, and HIPAA standards during calls.

Interpretation Medical Interpretation Legal Interpretation Financial Interpretation Customer Service HIPAA)Active Listening

Arabic<>English Interpreter

GLOBO

Nov 2021 - Present (3 years 9 months)

Provided interpretation services for various organizations throughout the UK, including the NHS, Police, and City Councils. Specialised in OPI for medical, insurance, customer service, and social work, while maintaining strict patient confidentiality in accordance with HIPAA.

Interpretation Medical Interpretation Customer Service Social Work Interpretation HIPAA)Confidentiality Language Barriers OPI

Education

Degrees, certifications, and relevant coursework

Bani Suef University

Bachelor's degree, Civil Engineering

Grade: Good

Completed a Bachelor's degree in Civil Engineering with a 'Good' grade. This program provided a foundational understanding of engineering principles and practices.

IBN SINA Training Academy

Certificate, Healthcare Interpretation

Completed Basic Healthcare Interpretation Training at IBN SINA Training Academy, covering ethics, roles, protocols, and HIPAA standards. Successfully passed the test after 40 hours of training.

IBN SINA Training Academy

Certificate, Advanced Interpretation

Completed 20 hours of Advanced Medical, Insurance, Financial, and General Interpretation Training. This advanced course built upon foundational interpreting skills.

IBN SINA Training Academy

Certificate, Medical Interpretation (HIPAA)

Grade: 100/100

Attended HIPAA Training for Medical Interpretation and achieved a perfect score of 100/100 on the certification quiz. This training focused on maintaining patient confidentiality.

Parrot

Certificate, English Proficiency

Grade: ILR 3

Completed the English-Speaking Proficiency Test by Parrot, achieving a score of General Professional – ILR 3. This demonstrates a high level of English speaking proficiency.

EF SET

Certificate, English Proficiency

Grade: 76/100 (C2 Proficient)

Completed the EF SET English Test, achieving a score of 76/100 on the EFSET Score Scale and C2 Proficient according to the Common European Framework of Reference (CEFR). This indicates a high level of English language mastery.

University of Glasgow

Course Certificate, Refugee Interpretation

Completed the 'Interpreting for Refugees: Contexts, Practices and Ethics' course. This course provided insights into the specific challenges and ethical considerations of interpreting for refugees.