Open to opportunities

sara User

@sarauser4

Message

Highly organized professional with expertise in project management and social media.

United States

Message

What I'm looking for

I am looking for a role that fosters creativity and collaboration, with opportunities for growth and impactful contributions.

I am a highly organized and creative professional with proven experience in project management, social media engagement, and content evaluation. My ability to handle complex tasks under pressure has allowed me to streamline operations and foster clear communication across various teams. I am recognized for my proactive problem-solving skills, attention to detail, and commitment to enhancing customer experiences across diverse industries.

In my current role as a Social Media Advisor at General Motors, I represent GM brands across multiple social platforms, ensuring high-quality, brand-aligned communication. I create and edit technical copy while supporting marketing strategies through online engagement. My previous experience includes overseeing financial and legal workflows at Midland Credit Management and moderating digital content at TELUS International, where I ensured adherence to safety and quality standards.

With a Bachelor’s Degree in Psychology from Oakland University and a strong background in team leadership and customer relations, I am dedicated to continuous improvement and operational excellence. I thrive in environments that challenge me to grow and contribute to innovative solutions.

Experience

Work history, roles, and key accomplishments

Current

Social Media Advisor

Current

General Motors

Dec 2023 - Present (1 year 5 months)

Represent GM brands across multiple social platforms, ensuring high-quality, brand-aligned communication. Create and edit technical copy, support marketing strategies, investigate customer concerns, and contribute to best-in-class social consumer care experiences.

Social Media Strategy Content Editing Technical Writing Compliance Monitoring

Internal Legal Compliance Lead

Midland Credit Management

Jun 2023 - Dec 2023 (6 months)

Oversaw financial and legal workflows, ensuring compliance with internal standards and external regulations. Acted as a key liaison in resolving sensitive issues and managed workflows to optimize efficiency.

Legal Compliance Workflow Management

Technical Specialist

TELUS International

Jan 2022 - Jun 2023 (1 year 5 months)

Moderated and evaluated digital content to ensure adherence to safety and quality standards. Conducted usability testing and prepared comprehensive reports while maintaining organized data systems.

Content Moderation Usability Testing Data Management Compliance

Operations Manager

Erma’s Frozen Custard

Mar 2022 - Nov 2022 (8 months)

Managed operations, trained staff, and maintained inventory for a busy retail food business. Ensured product quality and resolved customer issues efficiently.

Operations Management Staff Training Customer Service

Client Support Lead

Reference Company

Mar 2018 - Mar 2020 (2 years)

Conducted in-depth background checks and delivered timely, accurate reports to clients. Maintained high standards in documentation and responsiveness.

Background Checks Documentation Customer Support

Education

Degrees, certifications, and relevant coursework

Oakland University

Bachelor's Degree, Psychology

Bachelor's Degree in Psychology with a focus on understanding human behavior and mental processes. Recognized for academic excellence with the Talented Scholar Award.

Syracuse University

Psychology

Served as a Psychology Research Assistant and Group Leader for the National Association of Mental Health, gaining hands-on experience in research methodologies and mental health advocacy.