Looking for a job

Sarath AJ

@sarathaj

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India

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What I'm looking for

I am seeking a challenging role where I can leverage my experience in business analysis, project management, and client engagement to deliver impactful solutions. I value opportunities to work with dynamic teams, contribute to meaningful projects, and grow my skills in a supportive environment that encourages continuous learning and innovation.

Versatile and delivery-focused professional with 8+ years of experience in Project Management, Business Analysis, Customer Success, and IT Service Management across SaaS, CRM/ERP, and AI-driven platforms. Proven track record of managing global clients and delivering full-cycle product implementations using Agile (Scrum, Kanban) and ITIL frameworks. Experienced in coordinating with Scrum Masters, Delivery Managers, and business stakeholders to align sprint planning with strategic business goals. Hands-on in daily stand-ups, sprint tracking, reporting, and maintaining clear Confluence/Wiki documentation. Proficient with Jira, Smartsheet, and workflow orchestration tools to drive smart automation. Practical experience with LLM orchestration, prompt engineering, and agentic frameworks to deliver scalable AI solutions that solve real-world business problems.

Experience

Work history, roles, and key accomplishments

Current

Project & Program Manager

Current

SinuousTech

Feb 2021 - Present (4 years 5 months)

Led end-to-end implementation of enterprise CRM, ERP, and AI platforms for 10+ global clients, reducing delivery timelines by 30% through Agile transformation. Managed full project lifecycles using Scrum and Kanban, with sprint planning, tracking, and reporting via Jira, Smartsheet, and Confluence/Wiki documentation.

CRM ERP AI Agile Scrum Kanban Jira Smartsheet Confluence Root Cause Analysis

Software Developer | Tech Support Lead

Kritisoft

Nov 2016 - Present (8 years 8 months)

Built and deployed Laboratory Information Management System (LIMS) software for over 12 healthcare and laboratory clients. Managed technical support operations, responding to 30+ weekly tickets with a 98% resolution rate within SLA.