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Sarath AJ

@sarathaj

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Project & Program Manager delivering enterprise SaaS, CRM/ERP, and AI solutions.

India

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What I'm looking for

I seek roles leading enterprise SaaS/AI implementations with collaborative culture, clear growth paths, and ownership of delivery and customer success.

I am a results-driven Project & Program Manager with 9+ years delivering enterprise SaaS, CRM/ERP, and AI platform implementations across the US, Europe, Middle East, and APAC. I specialize in end-to-end delivery using Agile (Scrum, Kanban) and ITIL practices, and I have consistently reduced delivery timelines by 30% while maintaining 95%+ client retention.

I lead cross-functional teams, manage stakeholder relationships up to C-level, and bridge business requirements to technical solutions. I have hands-on experience with LLM orchestration, prompt engineering, RAG frameworks, workflow automation (n8n, Make.com, Zapier), and supporting pre-sales, customer success, and post-go-live operations.

Experience

Work history, roles, and key accomplishments

Current

Project & Program Manager

Current

SinuousTech

Feb 2021 - Present (5 years 4 months)

Led enterprise SaaS, CRM/ERP, and AI platform implementations for 10+ global clients, reducing delivery timelines by 30% and maintaining 95%+ client retention through Agile transformation and standardized delivery practices.

Agile Scrum Kanban Project Management RAG N8n Jira Stakeholder Management

Software Developer & Technical Support Lead

Kritisoft

Nov 2016 - Feb 2021 (4 years 3 months)

Built and deployed enterprise LIMS for 12+ healthcare clients, led technical support with 98% SLA resolution and delivered training to 200+ users, reducing post-go-live support requests by 45%.

LIMS API Testing Root Cause Analysis Technical Support Customer Training SQL .NET Incident Management