Sanjay User
@sanjayuser7
Senior Program/Project Manager driving agile transformations and AI-enabled product delivery.
IndiaWhat I'm looking for
I am a Senior Program/Project Manager with over 21 years of IT experience and more than a decade leading project and program delivery in software product companies, known for vision-driven leadership and effective collaboration with international clients and distributed teams.
I have led cross-functional global teams using Agile and Waterfall methodologies to deliver large-scale programs on schedule and within budget, drove AI-driven initiatives and real-time analytics dashboards, and delivered measurable business outcomes such as 35% improved customer satisfaction and 30% reductions in manual effort and defects.
I focus on stakeholder engagement, aligning technical execution with product roadmaps and organizational goals, and building KPI-driven reporting and scalable processes to improve operational efficiency and product quality.
Experience
Work history, roles, and key accomplishments
Senior Program Manager
Halodoc Technologies
Aug 2020 - Jan 2024 (3 years 5 months)
Managed end-to-end healthcare technology programs, driving a 35% improvement in customer satisfaction and 25% increase in retention while delivering AI-driven forecasting and analytics that improved operational efficiency by up to 40%.
ACLed Agile adoption and delivery for a Trade Promotion Management SaaS, reducing software bugs by 25%, cutting miscommunication by 50%, and improving team performance through mentoring.
Consultant
Netsmartz
Jan 2013 - May 2013 (4 months)
Assessed legacy telecom billing systems and defined a migration roadmap to Oracle BRM, capturing business and technical requirements and proposing scalable integration solutions.
QA Manager
Oracle & Ness Technologies
Mar 2003 - Dec 2009 (6 years 9 months)
Improved BRM product quality from 80% to 95% by enhancing test coverage and implementing a scalable test automation framework that reduced manual testing by 40%.
MPTest Lead
Mphasis
Jul 1997 - Mar 2003 (5 years 8 months)
Led end-to-end testing for BMC products, implemented automated test suites that reduced testing time by 40% and decreased post-release issues by 30%.
Education
Degrees, certifications, and relevant coursework
Vijayanagar Engineering College
Bachelor of Engineering, Electronics & Communications
Completed a Bachelor of Engineering in Electronics and Communications from Vijayanagar Engineering College affiliated with Gulbarga University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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