Soumita Duttabanik

I am a dedicated Process Associate with hands-on experience adjudicating US healthcare insurance claims, medical billing, and payment posting. I have worked on Anthem (non-voice) claim processing, ensuring compliance with HIPAA and payer guidelines while maintaining strong accuracy and turnaround metrics.

I verified CPT/ICD codes, patient eligibility, prior authorizations, and coverage details, identified claim discrepancies, and initiated reprocessing or appeals. I have used tools such as Facets and DDC, and I am proficient in Excel, MS Word, and PowerPoint.

I am a quick learner and collaborative team player who promotes a positive work environment through clear communication, emotional intelligence, and a focus on improving process efficiency and first-pass resolution rates.