Saranya Arun

SA

Open to opportunities

Saranya Arun

@saranyaarun

Senior Banking Operations Leader and Team Manager with 14+ years in KYC, payments, and back-office delivery.

What I'm looking for

I’m seeking a broader opportunity to apply end-to-end back-office banking operations expertise—especially KYC, payments, and process transformation—while continuing to grow and lead high-performing teams with strong operational rigor.

I’m a Senior Banking Operations Leader with 14+ years of progressive experience at Barclays Global Service Centre, building deep capability across back-office operations, financial assistance, KYC compliance, and payments processing.

Across the last decade and more, I’ve been promoted three times on sustained high performance, and I’m consistently recognised by UK onshore stakeholders for delivery quality and operational rigour.

In my current role as Team Manager – Banking Operations, I lead a front-line team of 15 FTEs with full accountability for SLA performance, risk compliance, cost management, and team development—turning operational demands into repeatable, measurable outcomes.

Earlier, as a Subject Matter Expert / Process Expert, I advanced from Process Associate to SME for deep expertise across payments, KYC, and Direct Debit processing, serving as a technical escalation lead and operational reference point during audits, system migrations, and large-scale integration programmes. I bring that same disciplined mindset to continuous process transformation and optimisation, supported by certifications including Prompt Engineering for Everyone, Scrum Fundamentals, Six Sigma Yellow Belt, and Office Automation.

Experience

Work history, roles, and key accomplishments

BC

Team Manager, Banking Ops

Barclays Global Service Centre

Nov 2022 - Apr 2026 (3 years 5 months)

Led a front-line team of 15 FTEs delivering end-to-end back-office banking operations, owning SLA performance, risk compliance, cost management, and team development.

Back Office Operations SLA Management Regulatory Compliance Risk Management Team Leadership Process Transformation Stakeholder Management Root Cause Analysis

BC

Subject Matter Expert, Banking

Barclays Global Service Centre

Mar 2015 - Oct 2022 (7 years 7 months)

Promoted from Process Associate to SME for deep expertise across payments, KYC, and Direct Debit processing, serving as technical escalation lead and operational reference during audits, system migrations, and large-scale integrations.

KYC Payments Processing AUDDIS Processing Audit Support Escalation Management

BC

Process Associate, Banking Ops

Barclays Global Service Centre

Oct 2011 - Feb 2015 (3 years 4 months)

Started as a contractual resource via Kelly Services in Oct 2011 and converted to a permanent Barclays employee in Feb 2012 based on performance, contributing to back-office processing across payments and KYC operations.

Back Office Operations KYC Compliance Payments Processing AUDDIS Processing Debt Management Documentation

Education

Degrees, certifications, and relevant coursework

AU

Anna University

Master of Business Administration, Finance

Earned an MBA in Finance from Anna University (E.S. College of Engineering and Technology).

AU

Annamalai University

Bachelor of Business Administration, Business Administration

Earned a Bachelor of Business Administration (BBA) from Annamalai University.

Tech stack

Software and tools used professionally

Gmail

Root Cause

Make

Matter

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