PMPrema Muthukumar
@premamuthukumar
Experienced banking operations leader driving compliance, service and team performance.
IndiaWhat I'm looking for
I am a results-driven banking operations professional with 16 years of experience across branch operations, service delivery and backend banking functions. I have led teams to meet strict SLAs, improved audit scores through rigorous voucher scrutiny and compliance, and managed customer-facing and operational workflows including account opening, EDD, remittances and forex.
My background spans branch leadership roles and global account maintenance and payments processing, with strengths in team development, process improvement and regulatory adherence. I hold an MBA (HRM), certifications in payments and operations assessments, and a proven record of delivering quality, timely service while driving customer retention and operational efficiency.
Experience
Work history, roles, and key accomplishments
Service Delivery Manager
RBL Bank Ltd
Jan 2023 - Oct 2024 (1 year 9 months)
Managed branch service delivery and operations, ensuring 100% transaction accuracy, timely account activations and improved branch audit/compliance outcomes across Coimbatore branches.
Branch Operations Head
Axis Bank Ltd
May 2022 - Dec 2022 (7 months)
Led branch operations in Coimbatore, drove service standards and staff productivity, and monitored compliance and transaction processing to maintain service levels and reduce escalations.
Branch Operations Manager
RBL Bank Ltd
Dec 2019 - May 2022 (2 years 5 months)
Managed branch operations and administration, ensured compliance with banking norms, coordinated with central teams for account activations and improved operational efficiency.
Deputy Branch Manager
ICICI Bank Ltd
Dec 2015 - Dec 2019 (4 years)
Oversaw day-to-day branch functions, maintained branch health and customer service standards, and supported sales and administrative activities to meet operational targets.
Senior Process Associate
RBS Business Services Private Limited
Nov 2012 - Oct 2015 (2 years 11 months)
Handled global account maintenance and electronic banking setups, coordinating cross-functional teams to complete account changes and ensure timely client communications.
Process Associate
RBS Business Services Private Limited
Sep 2011 - Oct 2012 (1 year 1 month)
Processed account opening and electronic banking requests, validated documentation and activated accounts per RBS policies for global clients.
Officer - Payments
RBS Business Services Private Limited
Jun 2008 - Aug 2011 (3 years 2 months)
Handled UK incoming electronic payments and SWIFT messages (MT103/MT202), maintained payment MIS and ensured adherence to payment security and FATF regulations.
Education
Degrees, certifications, and relevant coursework
BUBharathiar University
Master of Business Administration, Human Resource Management
Grade: 65%
Completed Master of Business Administration (Human Resource Management) with 65% in 2014.
NGM College (Bharathiar University)
Bachelor of Science, Mathematics
Grade: 81.2%
Completed Bachelor of Science in Mathematics with 81.2% in 2008.
Mariammal Girls Higher Secondary School, Pollachi
Higher Secondary Certificate, Higher Secondary
Grade: 92%
Completed Higher Secondary education with 92% in 2005.
Mariammal Girls Higher Secondary School, Pollachi
SSLC, Secondary Education
Grade: 91%
Completed SSLC (Secondary School Leaving Certificate) with 91% in 2003.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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