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Sara Mino

@saramino

Business operations professional at Bayam Group Inc. who coordinated 300–500 daily orders and maintained a 95%+ fulfillment rate.

United States

Message

At Bayam Group Inc., I coordinated operations for 300–500 daily orders across sales channels, from order confirmation through fulfillment and delivery. By monitoring order accuracy, inventory, and service exceptions, I maintained an estimated 95%+ successful fulfillment rate.

At Best Silver Inc., I supported wholesale operations and managed approximately 1,000–1,500 accounts. Earlier, at DK Management Services, I analyzed performance across approximately 1,300 commercial accounts and prepared reports, budgets, and forecasts.

Experience

Work history, roles, and key accomplishments

Customer Success & Business Operations

Bayam Group Inc.

Jan 2024 - Aug 2026 (2 years 7 months)

Coordinated end-to-end operations for 300–500 daily orders across multiple sales channels, maintaining a 95%+ successful order fulfillment rate. Monitored order activity, returns, costs, and service exceptions to support process improvements.

Order Management Order Fulfilment Inventory Management Vendor coordination Purchasing Support Returns Management Quality Control Process Improvement KPI Reporting Cost Analysis Excel NetSuite Salesforce Microsoft Dynamics Sellercloud ShipBridge

Client Portfolio & Business Operations Coordinator

Best Silver Inc.

Jan 2020 - Jan 2024 (4 years)

Supported wholesale business operations for a large B2B customer base, managing approximately 1,000–1,500 accounts. Coordinated account activity, payment terms, and operational follow-up, contributing to an estimated 80% customer re-engagement rate.

B2B Operations Account Management Customer Relationship Management Sales Support Data Analysis Excel Salesforce

Financial Analyst, Client Portfolio Management

DK Management Services

Jan 2013 - Jan 2020 (7 years)

Managed financial analysis and relationship oversight for approximately 1,300 commercial accounts. Analyzed sales and revenue trends, prepared performance reports and forecasts, and supported retention efforts contributing to an estimated 80% retention rate.

Financial Analysis Budgeting Forecasting performance reporting Data Analysis Excel KPI Reporting