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sarah pelumi

@sarahpelumi

Service Delivery Coordinator at COBRANET who reduced service implementation delays by approximately 15% through workflow standardization.

Nigeria

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What I'm looking for

I'm seeking opportunities in Service Delivery, Project Management, IT Operations, or Customer Success, where I can contribute to reliable technology solutions and high-performing teams.

At COBRANET, I coordinate ISP service delivery and enterprise support, including BSS/OSS workflows for CRM onboarding, order fulfillment, and billing readiness. I reduced service implementation delays by approximately 15% through workflow standardization and improved cross-functional coordination.

I previously worked on ISP network projects at VDT Communications, where I supported feasibility assessments, resource coordination, and network performance monitoring. My experience also includes IT support, network troubleshooting, fibre deployment coordination, and customer technical assistance.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Coordinator

Current

Cobranet

Jan 2025 - Present (1 year 10 months)

Coordinate end-to-end service delivery, manage cross-functional teams, and ensure SLA compliance. Reduced service implementation delays by approximately 15% through workflow standardization and improved coordination.

Service Delivery Project Coordination Vendor Management SLA Compliance OSS BSS CRM Fiber Optic Network Deployment Field Coordination Billing Management Process Improvement

Special Project Officer

VDT Communications

Jan 2024 - Sep 2024 (8 months)

Collaborated with network architects and engineers to design scalable network architectures, conducted risk analysis, and accelerated project planning through feasibility assessments and resource coordination.

Network Architecture Risk Analysis Feasibility Assessment Project Coordination Documentation Security Best Practices Network Performance Monitoring

IT Support Graduate Trainee

VDT Communications

Jun 2023 - Dec 2023 (6 months)

Resolved network connectivity issues, maintained records of troubleshooting steps, and supported remote users. Assisted in project coordination and documentation.

Network Troubleshooting Remote Support Documentation Project Coordination Meeting Scheduling

NYSC Intern

VDT Communications

Jun 2022 - Jun 2023 (1 year)

Assisted in recruitment, onboarding, employee relations, and HR documentation. Supported internal communication and team-building activities.

Recruitment Onboarding Employee Relations HR Records Internal Communications

Technical Support Intern

Touchcore Technologies

Oct 2020 - Oct 2021 (1 year)

Provided technical support, installed and configured operating systems, patched software, and troubleshot hardware and network issues.

Technical Support OS Installation Security Software Patches System Monitoring Troubleshooting Malware Removal

Education

Degrees, certifications, and relevant coursework

Asana

Workflow Specialist, Workflow

2024 - 2024

Earned Workflow Specialist certificate in 2024.

CISCO

Networking Basics, Networking

2024 - 2024

Completed Networking Basics certification in 2024.

VDT Communications

Information Technology Infrastructure Library (ITIL), Information Technology

2024 - 2024

Completed Information Technology Infrastructure Library (ITIL) certification in 2024.

National Youth Service Corps

NYSC, National Service

2023 - 2023

Completed National Youth Service Corps (NYSC) in 2023.

Fortinet Training Institute

NSE 1, Network Security

2023 - 2023

Completed Fortinet Training Institute (NSE 1) certification in 2023.

Ladoke Akintola University of Technology

BTech, Computer Science

BTech in Computer Science, graduated in 2022. Relevant modules included Software Engineering, Web and Internet Technology, Java, Algorithms and Data Structures, Systems Design and Security, and Data Driven Computing.