I seek a role as a customer service agent or accounting where I can apply technical proficiency, improve processes, and contribute to excellent customer experiences.
SM
Open to opportunities
sarah makau
@sarahmakau
Detail-oriented accountant and customer service professional skilled in accounting and customer service roles.
KenyaWhat I'm looking for
I am a detail-oriented accountant and customer service professional with hands-on experience in accounts payable/receivable, bank reconciliations, and financial reporting. I combine strong technical proficiency with excellent communication and de-escalation skills to deliver accurate, timely financial data and high levels of customer satisfaction.
Having worked in emergency dispatch and internet service support, I excel at remote work, multi-tasking, and using accounting and communication tools to resolve issues quickly. I take pride in integrity, accuracy, and collaborating with teams to improve processes and maintain customer loyalty.
Experience
Work history, roles, and key accomplishments
XR
Current
Customer Service Agent
Xpress Road Rescue
Feb 2025 - Present (10 months)
Managed emergency roadside assistance calls and dispatches, coordinated service providers, and maintained customer satisfaction through timely updates and accurate records.
IL
Customer Service Representative
Ikomol Connection Services Limited
Apr 2023 - Jan 2025 (1 year 9 months)
Responded to customer inquiries and technical support requests, resolved internet and billing issues, and ensured customer satisfaction across multiple communication channels.
TF
Account Assistant Intern
Tourism Fund
May 2022 - Aug 2022 (3 months)
Prepared payment vouchers, maintained receivables and asset registers, assisted with depreciation and internal audit schedules to support accurate financial reporting.
Education
Degrees, certifications, and relevant coursework
CKCooperative University of Kenya
Bachelor of Science, Finance
Completed a Bachelor of Science in Finance at the Cooperative University of Kenya, graduating in December 2023.
SS
St. Claire Girl Secondary School
Kenya Certificate of Secondary Education, Secondary Education
Completed Kenya Certificate of Secondary Education at St. Claire Girl Secondary School in December 2018.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
KenyaAuthorized to work in
Job categories
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