Sarah Duah

I’m a dedicated and customer-focused professional with experience in customer service, administrative support, and front desk operations. I handle customer inquiries through phone calls, email, WhatsApp, and social media platforms while maintaining professionalism and excellent communication standards. I’m skilled at multitasking, resolving concerns, and working effectively in fast-paced remote or office environments.

Since 09/2023, I’ve worked as a Receptionist at Nuri–Installation Management Company in Accra. I assist customers with inquiries, maintain positive customer relationships, and resolve complaints professionally and efficiently. I direct calls and inquiries to the appropriate departments, manage customer requests in a fast-paced environment, and maintain accurate records to ensure smooth front desk operations.

Before this, I served as a Secretary at the Environmental Protection Authority (07/2019–09/2022), where I prepared environmental permits schedules and documentation, supported the finalization of permits and certificates, and handled incoming and outgoing correspondence. I maintained organized records for easy retrieval and ensured confidentiality of documents, including routine administrative office tasks like printing and photocopying. Earlier, as an Administrative Assistant at the University of Ghana (09/2016–09/2017), I organized office paperwork and computer-based records, handled mail, maintained filing systems, and supported office activities with professionalism.