At SimplePractice, I provided chat and email support to clinicians, helping with platform navigation, account inquiries, and real-time troubleshooting.
I guided users on HIPAA compliance considerations and helped resolve technical issues affecting their workflows. I managed support tickets and internal communication using Zendesk and Asana, escalating complex cases when needed.
At Genius Sports, I managed and supported a global network of sports statisticians collecting live match data. I coordinated match coverage, checked data quality, and supported interviews and recruitment using Greenhouse.
Earlier at Genius Sports, I monitored live sports events and captured real-time statistics for official data feeds. I identified and reported discrepancies to maintain data integrity.
