saqlain Shaikh
@saqlainshaikh
Customer care professional at Vijay Sales who handled customer enquiries, complaints, and service issues.
IndiaWhat I'm looking for
At Vijay Sales, I handled customer enquiries and issues, worked to resolve complaints, and escalated matters to management when needed.
As Team Coordinator at Madok eduserve pvt.ltd, I delegated tasks according to team members’ skills and priorities, and coordinated administrative activities.
I also gathered customer feedback to assess satisfaction and project success. I’m looking for opportunities where I can help address customer questions and resolve service or product complaints.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
Vijay Sales
Jun 2023 - Dec 2023 (6 months)
Handled customer enquiries and complaints, ensuring high satisfaction and effective resolution. Proactively assisted customers and escalated issues to management when necessary.
Team Coordinator
Madok Eduserve Pvt. Ltd.
Dec 2020 - Nov 2021 (11 months)
Delegated tasks to team members based on skills and deadlines, ensuring smooth operations. Managed administrative activities and assessed customer feedback to gauge satisfaction.
Education
Degrees, certifications, and relevant coursework
Binod Bihari Mahto Koyalanchal University
Graduation, Commerce
Grade: 60%
Completed graduation in Commerce with a percentage of 60%.
Jharkhand Academic Council
Intermediate, Science
Grade: 55%
Completed Intermediate in Science with a percentage of 55%.
Central Board of Secondary Education
Matriculation, General
Grade: 5 CGPA
Completed Matriculation with a CGPA of 5.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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