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deepika kumari

@deepikakumari

Sales Support professional at SCG International Pvt Ltd, qualifying online leads and preparing sales and campaign reports.

India

Message

At SCG International Pvt Ltd, I contact prospective customers from online leads, qualify their requirements, and pass screened leads to the sales team. I also document interactions in the CRM and prepare reports on lead quality and business and campaign performance.

Previously, I coordinated store queries and channel partners at Ichhapurti.com, and supported service delivery at Bharti Airtel. At Magus Customer Dialog, I worked across customer support, quality analysis, and the email and nodal process, including preparing MIS reports and dashboards.

Experience

Work history, roles, and key accomplishments

Current

Sales Support

Current

SCG International Pvt Ltd

May 2022 - Present (4 years 5 months)

Make outgoing calls to potential customers to schedule high-quality leads for sales. Apply a superlative customer experience attitude on all interactions and document call information in the CRM.

Lead Generation Sales Coordination CRM Excel MIS Reporting Vendor Management Marketing Coordination Event Planning Administration Management Calendar Management

Sales Coordinator

Ichhapurti.com

Jul 2021 - May 2022 (10 months)

Responsible for assigned stores' complaints or queries. Coordination between field and channel partners and push channel partners for inventory orders and customer acquisitions.

Sales Coordination Vendor Management Reporting

Service Delivery Executive

Bharti Airtel

Oct 2016 - Sep 2018 (1 year 11 months)

Drive timely installation/service after sales across all India circles. Identify root causes of repeat complaints to enhance operational efficiency and customer confidence.

Service Delivery Customer Service Reporting Process Improvement

Team Lead

Magus Customer Dialog

Dec 2014 - Oct 2016 (1 year 10 months)

Led a team in Email and Nodal Process. Created daily MIS reports and dashboards and engaged with clients to meet service levels and targets.

MIS Reporting Client Engagement Process Monitoring Team Leadership

Quality Analyst

Magus Customer Dialog

Nov 2013 - Dec 2014 (1 year 1 month)

Conducted audits on calls and closure responses for Airtel. Identified errors and areas for improvement to enhance service quality and developed Plans of Action to resolve operational errors.

Quality Assurance Audit Training Process Improvement

Executive

Magus Customer Dialog

Sep 2011 - Nov 2013 (2 years 2 months)

Handled customer queries and complaints via email and call. Generated service requests for field-related issues and assisted customers with billing inquiries and resolutions.

Customer Service Email Support Call Handling Billing Support