sapna User
@sapnauser2
Banking relationship manager at ICICI Bank who acquired salary accounts and cross-sold banking products to corporate customers.
IndiaWhat I'm looking for
At ICICI Bank Ltd., I acquired salary accounts and cross-sold third-party banking products to corporate customers. I also maintained relationships with corporate HRs, department heads, and other key contacts.
I supported customers with account opening and banking transactions, helped ensure timely salary credits, and worked with internal teams to process customer requirements. I also prepared monthly MIS reports and worked toward monthly account, business volume, value, and KPI targets.
At HDFC Bank Ltd., I welcomed branch customers, answered questions about banking products and services, and guided them through digital banking facilities. I'm seeking a remote Virtual Relationship Manager or Operations Specialist role where I can contribute to operational efficiency from a work-from-home capacity.
Experience
Work history, roles, and key accomplishments
Deputy Manager (PB- Welcome Desk)
HDFC Bank Ltd.
Apr 2025 - Jun 2025 (2 months)
Welcomed and assisted customers at the branch, handling queries and guiding them on digital banking facilities. Managed customer flow and supported day-to-day branch activities to ensure a positive customer experience.
Assistant Manager (Corporate Salary Department)
ICICI Bank Ltd.
Nov 2021 - Mar 2025 (3 years 4 months)
Acquired salary accounts and cross-sold third-party banking products to corporate customers. Developed strong relationships with corporate HRs, achieved monthly targets, and prepared MIS reports to support business growth.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
MBA, Marketing
2022 - 2024
Grade: 6.9/10
Pursued an MBA in Marketing from Indira Gandhi National Open University, New Delhi, with a grade of 6.9/10.
College of Vocational Studies, University of Delhi
Bachelor of Arts, Office Management & Secretarial Practice
Grade: 7.9/10
Completed a Bachelor of Arts in Office Management and Secretarial Practice from College of Vocational Studies, University of Delhi, with a CGPA of 7.9/10.
DAV Public School, Rohini
Senior Secondary (Class XII), General
Grade: 8.9/10
Completed Senior Secondary (Class XII) from DAV Public School, Rohini, New Delhi, under CBSE, with a CGPA of 8.9/10.
DAV Public School, Rohini
High School (Class X), General
Grade: 7.4/10
Completed High School (Class X) from DAV Public School, Rohini, New Delhi, under CBSE, with a CGPA of 7.4/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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