Santy C

I’m transitioning from customer service into IT Support and Systems Administration, backed by the Google IT Support Professional Certificate and hands-on technical exposure. I’m known for quickly diagnosing user-impacting issues and staying calm under pressure when incidents need fast resolution.

In high-volume technical customer support, I maintained strong SLA alignment while troubleshooting account and application problems using structured analysis and root-cause thinking. I also supported new hires by leading onboarding and mentoring cohorts to full production readiness, and I was recognized as a Best Performer during multiple evaluation periods.

On the systems side, I’ve architected and maintained multi-platform environments across Windows and Linux, including dual-boot configurations and resource optimization. I work with Active Directory, deploy Windows Server as a domain controller, and manage Group Policy Objects (GPOs) to enforce security standards like automated software distribution and password enforcement.

I also build practical network and security foundations—configuring VLAN-based segmentation, DHCP services, and secure remote access using VPN in an OPNsense-based environment. From assembling desktops to OS hardening and privacy-focused configuration (including PowerShell automation and bloatware removal), my goal is simple: improve reliability, security, and user uptime.