Santosh Chavan

• Served as the primary client-facing technical liaison between the software development team and Waggoner Diagnostics, a US-based healthcare company, across application releases and updates.
• Provided technical and non-technical support for the Computerized Color Vision Test (CCVT) application to aviation medical examiners in the United States.
• Conducted real-time Microsoft Teams support sessi

Provided Soft skill Training to Planet Spark platform. This included but not limited to, English Language Grammar Removing communication Gaps Confidence building. Role play Activities.

Supported customer-success operations across the customer lifecycle and contributed to team-performance activities in a junior team-lead capacity.
• Led tele-verification activities across multiple business units, ensuring accurate and timely verification of customer information.
• Performed quality checks on verification calls and documentation and maintained data integrity within CRM records.
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•      Identified potential clients, made outbound calls, and closed sales to meet revenue targets.

•      Maintained a prospective client database and scheduled meetings for Business Development Executives, supporting the sales team through closing.

Provided process training to newly hired customer support teams supporting Flipkart's e-commerce operations. Delivered new-hire onboarding, process training, communication coaching, and readiness assessments before employees transitioned to live customer interactions.
 
·         New-Hire Induction & Onboarding — Delivered foundational process, communication, and soft-skills training as part of ne

• Provided technical and non-technical B2B customer support for data-storage and backup solutions, including Backup Exec, eVault, and Endpoint Protection, through phone, chat, and email.
• Supported CTOs and technology leaders at client organizations, including a Fortune 100 client, on mission-critical product-support queries.
• Used Oracle 11, Salesforce CRM, and Zendesk for customer interactions

Supported US customers across mortgage and loan-servicing operations covering Pan America.
• Handled borrower inquiries relating to balances, payment history, statements, loan terms, payments, escrow, payoffs, and account servicing.
• Managed collections follow-up, repayment arrangements, loss-mitigation support, and foreclosure-related administrative processes.
• Processed loan payoffs, refinance

• Provided technical customer support for telecommunications services, including connectivity, modem/router configuration, Wi-Fi, DNS, email, billing, and account issues.

• Performed network diagnostics including ping/traceroute analysis, line-quality checks, signal checks, and outage identification.

• Configured and troubleshot IMAP/POP3/SMTP email settings, ports, SSL/TLS, and send/receive

Provided customer service for Direct Energy, a Canada-based utility company, handling account issues, inquiries, complaints, orders, billing, and service requests.
• Handled inbound and outbound calls, customer follow-ups, satisfaction surveys, and proactive service/renewal interactions.
• Performed cross-selling and upselling based on customer needs and documented interactions in Salesforce.
• Ma

Participation of varies activities under National Cadets Corp