Santiago Vanegas
@santiagovanegas
Bilingual customer service advisor with extensive policy engagement experience.
United StatesWhat I'm looking for
I am a dedicated Customer Service Experience Policy and Engagement Advisor with over four years of experience in providing exceptional support to clients. My role at Virtual Vocations has allowed me to guide members through their healthcare options, ensuring they understand their benefits and addressing any concerns they may have. I pride myself on my ability to identify problems proactively and develop effective solutions tailored to each client's needs.
Previously, I served as an Assistant Coordinator at Road America, where I honed my customer service skills by assisting multiple insurance agencies. My responsibilities included managing roadside assistance inquiries and ensuring timely dispatch of services. I believe in the importance of empathy and professionalism in customer interactions, and I strive to create a positive experience for every client I assist.
Experience
Work history, roles, and key accomplishments
Customer Service Experience Policy and Engagement Advisor
Virtual Vocations
Jul 2022 - Sep 2024 (2 years 2 months)
Provided personalized support to members, guiding them through their health care options and benefits. Identified current or impending problems, created solutions, and offered assistance according to the policy/plan of the client. Assisted customers with inquiries related to health services, prescriptions, and insurance.
Assistant Coordinator
Road America
Feb 2017 - Jun 2022 (5 years 4 months)
Provided customer service for multiple insurance agencies, assisting their customers with towings, tire changes, jump starts, and any roadside service covered by the insurance. Managed manual payments and dispatch for heavy and light duty vehicles.
Education
Degrees, certifications, and relevant coursework
High School - La Salle
High School Diploma, General Studies
Completed high school education at High School - La Salle, focusing on foundational academic subjects. Gained essential knowledge and skills for further studies and professional development.
UAUniversity of Texas Arlington
Bachelor's Degree, General Studies
Attended the University of Texas at Arlington. Focused on academic coursework relevant to a bachelor's degree.
MCMiami Dade College
Associate's Degree, General Studies
Attended Miami Dade College, pursuing an associate's degree. Focused on developing a broad understanding across various disciplines.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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