Samantha Grenz
@samanthagrenz
I resolve complex customer, billing, policy, and account issues across finance, insurance, e-commerce, and technology.
United StatesWhat I'm looking for
I've supported customers and members at AAA Auto Club Enterprises, PayPal, Bank of America, and OneShare Health, resolving policy, billing, account, payment, and dispute-related needs.
At AAA, I handled coverage questions, policy updates, renewals, cancellations, compliance, billing changes, and documentation with accuracy and attention to detail. At PayPal, I guided merchants through integrations, account issues, seller protection, and claims while improving resolution through research, internal tools, and cross-team communication.
I bring more than 10 years of customer service and policy management experience, along with a compassionate, solutions-focused approach in fast-paced environments. I've also mentored peers and contributed to process improvements.
Experience
Work history, roles, and key accomplishments
Policy Management Specialist
AAA Auto Club Enterprises
Aug 2022 - Dec 2024 (2 years 4 months)
Supported members with coverage questions, policy updates, renewals, cancellations, and compliance. Processed billing changes and documentation with accuracy and attention to detail.
Education
Degrees, certifications, and relevant coursework
Desoto High School
High School Diploma, General Studies
2009 - 2013
Completed high school education at Desoto High School from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Samantha?
You can contact Samantha and 90k+ other talented remote workers on Himalayas.
Message SamanthaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
