Santiago Alvarez
@santiagoalvarez3
Survey programmer at Arches Pte. Ltd. who coded 300+ surveys and built 100+ dashboards at Dialectica.
ColombiaWhat I'm looking for
At Arches Pte. Ltd., I program complex B2B surveys in Decipher/Forsta for studies across Asia and the Americas. I also run data quality checks on fielded studies and mapped a 17-step recruitment workflow, identifying nine undocumented steps.
I built a sales intake checklist and project tracking dataset at Arches, and designed skills assessments and a training plan for new Decipher programmers. I also mentor a survey programming associate.
At Dialectica, I coded 300+ online surveys and built 100+ analytical dashboards adopted by over 100 teams globally. I managed 10–25 simultaneous projects and implemented AI-driven workflow automation solutions.
At Dialectica, I standardized a performance evaluation framework for 10 associates and developed onboarding and quality SOPs. I also trained five new associates and established a remote training program for three associates in Greece.
Experience
Work history, roles, and key accomplishments
Survey Programming & Research Operations
Arches Pte. Ltd.
Jul 2026 - Present (4 months)
Program complex B2B surveys in Decipher/Forsta and run data quality control on fielded studies. Mapped the end-to-end recruitment workflow, built the sales intake checklist and project tracking dataset, and designed skills assessments and a training plan for new programmers.
Survey Delivery & Innovation Senior
Dialectica
Nov 2022 - Feb 2026 (3 years 3 months)
Designed and standardized the performance evaluation framework for 10 associates, coded 300+ online surveys, and built 100+ analytical dashboards adopted by over 100 teams globally. Managed 10–25 simultaneous projects and led AI-driven workflow automation initiatives.
Coordinated daily logistics operations across the US, Canada, and Mexico, managing 30–40 loads per day. Served as the primary point of contact between clients and carriers, ensuring on-time delivery and operational continuity.
Industrial Engineer Intern
Fundación Cardio Infantil
Aug 2021 - Feb 2022 (6 months)
Led end-to-end process mapping of the hospital's organ transplant workflow and developed flow diagrams across multiple hospital services, identifying opportunities for time, cost, and waste reduction.
Education
Degrees, certifications, and relevant coursework
Universidad de La Sabana
B.Sc., Industrial Engineering
2017 - 2021
B.Sc. in Industrial Engineering from Universidad de La Sabana, Bogotá, from 2017 to 2021.
Northern Illinois University
Exchange Semester, Simulation
2020 - 2020
Completed a Simulation Course as part of an exchange semester at Northern Illinois University in 2020.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
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