Open to opportunities

David Esteban Pineda Díaz

@davidestebanpinedada

Industrial Engineering student focused on analytics, process optimization, and project management to deliver efficient, sustainable solutions.

Colombia

Message

What I'm looking for

I’m looking for dynamic roles where I can apply analytics and process optimization, support operations or project work, and keep learning—preferably with data-driven teams and clear opportunities to grow.

I’m an Industrial Engineering student with a double program background in analytics, currently developing my technical and strategic skills to tackle real operational challenges. I’m analytical and strategic, and I enjoy turning data into clear, efficient actions.

I’ve supported operations through back office work where I downloaded, validated, and handled processes using Excel and databases, and delivered call recaps. I also worked as a surveyor, making outbound calls to collect survey data for financial institutions, which strengthened my attention to detail and communication.

Driven by continuous learning, I’m passionate about process optimization, economics, and project management—especially in environments where teamwork and problem solving lead to sustainable results. I’m looking to apply what I’m building in roles that are dynamic, data-informed, and growth-oriented.

Experience

Work history, roles, and key accomplishments

Back Office Employee

Inter Contact Group

Jun 2025 - Aug 2025 (2 months)

Downloaded and validated processes using Excel databases. Delivered call recaps and summarized outcomes for internal reporting.

Excel Data Validation Call Reporting Reporting Administrative Support Data Entry

Surveyor

Inter Contact Group

Nov 2024 - Jan 2025 (2 months)

Conducted outbound calls to Chile to collect survey responses about banks. Supported survey data gathering to support client research needs.

Outbound Calling Survey Administration Questionnaire Delivery Data Collection Communication Skills Data Reporting

Client Services

WorldWide Group

Jun 2022 - Oct 2022 (4 months)

Provided client services for worldwide insurance operations. Assisted with customer support activities to help ensure coverage-related follow-ups.

Customer Service client support Insurance Operations Communication Skills Problem Solving Call Handling

Insurance Agent

World Wide Seguros

Jun 2021 - Oct 2021 (4 months)

Handled calls to arrange insurance coverage for clients in Panama and the Dominican Republic. Responded to customer inquiries and supported coverage requests.

Insurance Sales Support Customer Service Call Handling Client intake Coverage Communication Skills Problem Solving