SNSanket Naiknaware
@sanketnaiknaware
Technical Support Engineer specializing in ERP, cloud, and MDM support.
IndiaWhat I'm looking for
I am a Technical Support Engineer with 4.5+ years of experience providing L1/L2 support for SaaS, ERP, and enterprise IT environments, focused on incident resolution, log analysis, and maintaining high system availability.
I have hands-on experience with Microsoft Azure, Entra ID, Intune, Windows Autopilot, Progress-based ERP systems, and common ITSM tools (Jira, ServiceNow, Salesforce). I deliver installations, upgrades, troubleshooting, RCA, and basic Progress DBA tasks while producing SOPs, runbooks, and knowledge-base content.
I thrive in 24/7 support models and collaborative, Agile teams—providing onboarding, end-user training, release support, and continuous-improvement recommendations to reduce incident recurrence and improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
Delivered L1/L2 technical support for SaaS and ERP environments, reducing incident turnaround through root-cause analysis and knowledge-base creation; managed Azure/Intune device and identity workflows and met SLA targets across Jira/ServiceNow ticketing.
Education
Degrees, certifications, and relevant coursework
Pratibha Institute of Business Management
Master of Computer Application, Computer Applications
2021 - 2023
Grade: 7.46 CGPA
Completed a Master of Computer Application program with a 7.46 CGPA, focusing on advanced computing concepts and application development.
Indira College of Commerce & Science
Bachelor of Computer Science, Computer Science
2018 - 2021
Grade: 80.94%
Earned a Bachelor's degree in Computer Science with an aggregate score of 80.94%, covering core computer science subjects and programming.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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