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SANJEEV MAJI

@sanjeevmaji

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Area Service Manager at Reliance Jio overseeing 14 Kolkata service centers and improving service delivery.

India

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At Reliance Jio Infocomm Pvt. Ltd., I established and maintained 14 JCs across Kolkata to support efficient service delivery and organizational standards. I coordinate with store managers and sales teams, resolve service issues, and monitor performance against service level agreements.

At Luminous Power Technologies Pvt. Ltd., I provided installation and service support for LKVA, HKVA, solar, and battery products across five districts. I maintained service and revenue KPIs including TAT, repeat service, NPS, AMC, and spare sales.

At Dish TV India Ltd, I headed a team of sales and service partners, technicians, and FOS across the designated area. I steered channel partners and installers on distribution, installations, repairs, and timely delivery of online orders.

Earlier, I led field service teams at Airtel Digital TV and TATA SKY LTD, and supported quality delivery at IBM Daksh. I’ve also used Phoenix, CRM, CARE, TMS, Excel, and Tableau in service operations.

Experience

Work history, roles, and key accomplishments

Current

Area Service Manager

Current

Reliance Jio Infocomm Pvt. Ltd.

Oct 2025 - Present (11 months)

Established and maintained 14 JCs operations across Kolkata to ensure efficient service delivery and adherence to organizational standards. Coordinated with store managers and sales teams to streamline service operations and improve customer support.

Service Delivery Team Management Customer Satisfaction SLA Compliance Training Performance Monitoring

Area Service Manager

Dish TV India Ltd

Feb 2015 - May 2023 (8 years 3 months)

Headed a team of 15 Sales and Service Partners, 60 Technicians, 20 FOS and approx. 350 dealers and freelancers in the market. Steered channel partners and installers for installations and service repairs in designated areas.

Team Leadership Channel Management Installation Service Repair KPI Tracking Vendor Management

Territory Service Manager

Airtel Digital TV

Mar 2014 - Feb 2015 (11 months)

Led a team of 7 Channel partners in 4 Districts of Bihar for Airtel DTH business to ensure proper billing, stocking and secondary in the market and proper installations and field repairs within SLAs.

Channel Management Billing Stocking Installation Field Level Repair SLA Management Customer Retention

Area Service Incharge

TATA SKY LTD

Jul 2011 - Mar 2014 (2 years 8 months)

Mentored and monitored Service Franchisees/Service Vendors in South Kolkata to ensure quality and speedy service for installations and service calls. Managed audits, MSL and service KPIs including TAT/SLA and installation quality.

Franchise Management Audit MSL KPI Management TAT SLA Installation Quality Service quality

Lead Quality

IBM Daksh

May 2008 - Jun 2011 (3 years 1 month)

Assured quality delivery from the team to ensure quality service to customers. Led a team of 50 agents and steered for proper resolution with 100% accuracy and resolution.

Quality Assurance Team Leadership Feedback Coaching Process Improvement