Open to opportunities

Sanja Puric

@sanjapuric

Message

Detail-oriented billing clerk with strong customer care skills.

Serbia

Message

What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

I am a dedicated billing clerk and customer care representative with experience in managing client inquiries, billing issues, and account adjustments. My role at North Point Transportation involved maintaining financial records and issuing invoices while fostering strong client relationships. I pride myself on my ability to collaborate with teams to enhance processes and ensure accuracy in all aspects of my work.

Previously, I worked as a costing clerk at EmpireCLS, where I compiled and recorded cost information to control expenditures and prepare cost reports. My attention to detail and commitment to compliance with internal cost controls have been instrumental in ensuring accurate financial reporting. Additionally, my experience as a segment alerts agent has honed my skills in managing travel segment alerts and coordinating with various service providers to resolve issues efficiently.

Experience

Work history, roles, and key accomplishments

Costing Clerk

Globalkom/Limolabs - EmpireCLS

Nov 2023 - Mar 2024 (4 months)

Compiled and recorded cost information to control expenditures, assisted in preparing cost reports, and ensured compliance with internal cost controls.

Financial Reporting Compliance Documentation

Billing Clerk & Customer Care Rep

NSourcing 4 You - North Point Transportation

Aug 2023 - Jan 2024 (5 months)

Managed client inquiries and billing issues while ensuring accuracy in financial records and compliance with policies. Fostered client relationships and collaborated with teams to enhance processes.

Billing Management Quality Control Invoicing Team Collaboration Customer Service Problem Solving

Segment Alerts Agent

Unknown

Sep 2023 - Nov 2023 (2 months)

Monitored and managed travel segment alerts, coordinating with service providers to resolve issues and maintaining communication with clients regarding itinerary changes.

Travel Coordination Alerting Client Communication Team Collaboration Time Management Problem Solving

Client Experience Agent

Unknown

Jun 2022 - Sep 2023 (1 year 3 months)

Provided customer service by creating reservations for luxury transportation, answering inquiries, and processing customer requests efficiently.

Customer Service Communication Skills Problem Solving Administration Order Processing

Business Developer (Content/Marketing Manager)

Thorium Games

Mar 2019 - Apr 2021 (2 years 1 month)

Developed marketing strategies, built partnerships, and managed relationships with game developers while monitoring market trends to identify new opportunities.