NUNew User
@newuser17
Highly experienced manager with over 10 years in billing and collections.
SerbiaWhat I'm looking for
I am a highly experienced manager with over 10 years in billing and collections, currently serving as a Senior Manager at HEROHEALTH in New York. My role involves managing various teams, developing and implementing policies, and analyzing data to identify trends for improvement. I pride myself on my excellent communication skills and my ability to resolve disputes effectively.
Previously, I worked as a Senior Billing and Collection Expert at GROUNDLINK HOLDINGS LLC, where I ensured timely and accurate invoicing and collection of payments. My career began in Belgrade, where I held positions such as In House Collection Supervisor and Customer Service Team Leader at VIP MOBILE, focusing on staff training and quality assurance processes.
Experience
Work history, roles, and key accomplishments
Senior Manager, Billing and Collections
HEROHEALTH
Oct 2020 - Present (5 years 1 month)
Managing and overseeing Billing, Collection, and Device return processes. Skilled in developing teams, implementing policies, and ensuring compliance with regulations. Analyzing data to identify trends and communicating with clients about billing issues.
Senior Billing and Collection Expert
GROUNDLINK HOLDINGS LLC
Jun 2017 - Oct 2020 (3 years 4 months)
Ensured timely and accurate invoicing and collection of payments while establishing and maintaining relationships with clients to improve invoicing and collection procedures.
In House Collection Supervisor
VIP MOBILE
Sep 2013 - May 2017 (3 years 8 months)
Responsible for staff hiring and training, monitoring individual performances, and establishing an effective work environment to enhance collection processes.
Customer Service Team Leader
VIP MOBILE
Apr 2007 - Sep 2013 (6 years 5 months)
Provided guidance to Customer Service personnel, managed and motivated back office staff, and defined quality assurance processes to improve service delivery.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Belgrade
Bachelor of Arts, Philology
Studied English language and literature, focusing on the development of communication skills and understanding of linguistic structures.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
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