Jelena Stefanovic
@jelenastefanovic
I streamline EMEA logistics, order fulfillment, billing, and customer-to-cash operations.
SerbiaWhat I'm looking for
At Ball GBS EMEA, I support Customer-to-Cash logistics across EMEA, managing billing, credit holds, customer master data, order fulfillment, inventory coordination, and operational reporting. I standardize processes through SOPs, templates, dashboards, and escalation paths.
Previously, I managed import and export billing for international logistics at Kuehne + Nagel, including invoicing and credit notes for GSK Pharmaceutical operations. I also run a language school, combining operational planning, client relationships, and business growth initiatives.
Experience
Work history, roles, and key accomplishments
Logistics Specialist
Ball GBS EMEA
Jul 2021 - Present (5 years 2 months)
Responsible for supporting logistics operations, billing processes, customer data management, and order fulfillment activities across EMEA markets. Standardized operational processes through SOP creation and developed reports and dashboards to support operational visibility.
Education
Degrees, certifications, and relevant coursework
Megatrend University
Bachelor's Degree, Journalism
Activities and societies: Faculty Parliament Member
Studied journalism at the Faculty of Culture and Media, focusing on media and communication studies.
Secondary School of Economy and Law
High School Diploma, Administration
2007 - 2011
Completed a four-year administrative trade school, gaining foundational administrative skills used in current logistics and billing roles.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
Skills
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