SS

Open to opportunities

Sangram Shingate

@sangramshingate

Sr. Application Support Analyst at TransPerfect Solutions India Pvt. Ltd, supporting Trail Interactive and testing patch upgrades with TestRail.

At TransPerfect Solutions India Pvt. Ltd, I provided frontline technical support for the Trail Interactive application and troubleshot complex issues to minimize downtime.

I performed User Acceptance Testing before patch upgrades using TestRail, tracked engineering investigations in JIRA, and managed client enhancement requests through Aha!. I also shared scheduled reports with clients and maintained support documentation.

Experience

Work history, roles, and key accomplishments

TL

Sr. Application Support Analyst

TransPerfect Solutions India Pvt. Ltd

Jan 2017 - Sep 2024 (7 years 8 months)

Led troubleshooting for complex application issues, reducing downtime and enhancing user experience. Provided frontline support for the Trail Interactive application and performed UAT before patch upgrades.

Application Support Service Desk Customer Support Troubleshooting UAT TestRail Jira Aha!Zoho Desk Confluence Documentation Time Management

Education

Degrees, certifications, and relevant coursework

PU

Pune University

Master of Computer Applications, Computer Applications

2010 - 2013

Master of Computer Applications degree from Pune University, completed from 2010 to 2013.

TU

Tilak Maharashtra University

Bachelor of Computer Applications, Computer Applications

2007 - 2010

Bachelor of Computer Applications degree from Tilak Maharashtra University, completed from 2007 to 2010.

Tech stack

Software and tools used professionally

Jira

Confluence

Aha!

TestRail

Availability

Open to opportunities

Location

India

Authorized to work in

Salary expectations

754k+ INR

Job categories

Application Support Analyst Customer Support Specialist Service Desk Analyst

Skills

Application Support Software support Service Desk Support Customer Support Troubleshooting User Acceptance Testing Patch Testing Incident Management Ticketing Systems Support Documentation Client Reporting Requirements Gathering Confluence TestRail Jira

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