Preeti Padashetty

I’m an Application Support Engineer with 4.6 years of expertise in ServiceNow ticket management, PowerApps support, SharePoint administration, and manual testing. I deliver Tier 1 support by resolving complex issues, improving application performance, and keeping users productive—often in remote, distributed settings.

In my recent role, I managed 500+ monthly ServiceNow tickets and achieved 95% SLA compliance, reducing average ticket resolution time by 20% through efficient triage and problem-solving. I also supported 2,000+ end users on PowerApps, troubleshooting issues and coordinating with development teams to reduce escalations by 30%.

For collaboration and data access, I administered 50+ SharePoint Online sites, managing access provisioning for 1,000+ users and improving document management efficiency by 25%. I balance support with QA by creating 100+ test cases, identifying 200+ bugs, and coordinating UAT—while maintaining clear documentation and knowledge base content.